Sunday, March 15, 2020

How to Write a Perfect Receptionist Resume (Examples Included)

How to Write a Perfect Receptionist Resume (Examples Included)If youve been a receptionist before, you know that this can be a highly demanding position. Youre expected to be sunny, friendly, and able to manage whatever comes your way as you answer phones, greet guests, provide information, manage appointments, etc. You may also be expected to handle any number of tasks throughout the office. Its a role that requires a lot of finesse and people skills, and great organization to boot. As a potential receptionist, you want your resume to make sure that these qualities shine through. googletag.cmd.push(function() googletag.display(div-gpt-ad-1467144145037-0) ) You find receptionists in every industry and just about every company, so lets look at three sample resumes from receptionists in different industries one just starting out in a corporate environment, a legal receptionist, and a medical receptionist. first up is candace, who is seeking a receptionist position to boost herbei admi nistration skills and experience.Download this resume in Microsoft WordCandace Jones 567 Cantwell Avenue, Apt. 4d Pittsburgh, PA 74747 candacejonesemaildomain.comSeeking to support Bryant Financial Management as a receptionist with strong communication and organizational skills.Key skillsInterpersonal skillsProfessional, friendly demeanor on the phone, via email, and in personDependable and punctualCustomer serviceTaking schritte to accomplish what needs to be doneProblem-solving abilitiesOrganizational skillsMultitaskingPrioritizingData entryManaging multi-line phonesAppointment managementTechnical skillsTyping (100 wpm)Microsoft office (outlook, word, excel, powerpoint)ExperienceAdministrative intern August 2015 May 2016 The Daley Company Pittsburgh, PAAnswered phones and greeted guests.Input guests and clients into the building security ordnungsprinzip.Handled filing and records management.Greeted guests and provided information.Cleaned and maintained the reception area.Schedu led appointments for the business development team.Hostess June 2014 August 2015 Martinos Pittsburgh, PAGreeted restaurant patrons at a popular Italian restaurant in downtown Pittsburgh.Managed reservations via the tablee reservation system.Worked with waitstaff to ensure timely seating of customers and ensure a high-quality customer experience.EducationA.S., Business Administration (in progress) Pittsburgh Community CollegeHigh School Diploma, Lehigh Valley Community SchoolCandace wants to make sure that her skills are front and center, so she opts for a mora functional resume, listing her skills first. she doesnt have direct experience as a receptionist yet, but she does have a strong skill base. Here, she breaks them out into categories to show the employer that she is drawing from a well of skills. For her experience, she makes sure that she highlights past positions that have the kinds of skills she would bring to her role as a receptionist the administrative tasks she handled as an intern, and the people/scheduling/customer service skills she learned as a restaurant hostess. If youre working on an entry-level resume (or are trying to break into a new field), your first step should be taking a look at your experience and figuring out what skills you have that can transfer over. You might be surprised at how much indirect experience you already have working for you, even if you havent yet gotten a break in your chosen field.Next is Carl, who works as a medical receptionist.Download this resume in Microsoft WordCarl Swenson 890 Library boulevardpresse Boise, ID 12121 (777) 000-7777 carlswensonemaildomain.comExperienced medical office receptionist with more than 17 years experience in clinical tischsettingsSkilled in optimizing clinic workflows by managing patients flows, physician schedules, and patient appointmentsStrong administrative skills, including inventory management, accounts receivable, and patient records management (especially electronic hea th records)Seeking to take next career step with a highly respected healthcare organization dedicated to producing positive patient outcomes and delivering exceptional customer serviceProfessional ExperienceMedical Receptionist June 2008 Present Marburg Pediatric Clinic Boise, IDReceptionist providing office administration duties in a busy pediatric health clinic.Schedule patient appointments, handle coding fee slips, verify insurance referrals, and collect co-paymentsAnswer telephones, greet patients, enter patient demographics and updated patient information into the databaseDistribute mail and faxes on a daily basisOrganize and maintained a clean, efficient, and confidential work areaSecure the building at the close of each working day and implement security protocolsTrain new employees on office workflows and proceduresMedical Receptionist April 2005 May 2008 Orthopedic Associates of Greater Boise Boise, IDHands-on medical receptionist in an orthopedic clinic in downtown Boise.Implemented new electronic health records (EHR) system as part of orthopedic associates EHR task force.Greeted and registered patients, approximately 30 per dayAnswered phones and directed calls to the correct doctor/personnelConfirmed and verified insurance and copayment informationRequested patients medical recordsChecked patients out to ensure they received the necessary forms and brochures for follow-up careHospital Receptionist March 1999 February 2005 Boise Childrens Hospital Boise, IDFirst point of contact for the pediatric urology department of BCH.Greeted patients and assisted with hospital check-inOrganized and filed patient chartsProcessed patient insurance informationAnswered multi-line phones and assisted callers with any requests or questionsPerformed patient data entry with a sharp attention to detail, accuracy, and confidentialitySchedu led follow-up appointments as directed by medical staffSkills and ExpertiseElectronic health records (EHRS)Insurance payment and billing processesScheduling patient appointmentsEducating patients on follow-up care per their physiciansHandling confidential medical informationCreating a welcoming clinical environment, particularly in a pediatric settingWorking with pediatric patients and their families to help improve patient outcomes and experienceEducationA.S. Medical Transcription Idaho State College, 1999High School Diploma Mountain View High SchoolCarl has a lot of experience in his field, so that is the centerpiece of his resume. He starts off with not an objective, and not just a summary statement, but a summary section that gives bullet points summarizing his strengths and experience. This summary section can be a very handy tool when you want to focus the reader on particular aspects of your experience. It creates a narrative for your resume. The rest of his resume is a stand ard reverse-chronological format, but the summary section up front helps set the tone for what the reader can expect to find in the experience. Notice that Carl doesnt necessarily repeat the same bullets in his experience, but uses different ones to flesh out the strengths and responsibilities he mentions at the start.Our last receptionist is Linda, who works in the legal field. While many of her skills are universal for receptionists and admins, she also works in a field that calls for highly specialized skills.Download this resume in Microsoft WordLinda Parker 333Brandt Street Charlotte, NC 54545 lindaparkeremaildomain.comSkilled, bilingual (english and spanish) legal receptionist with more than 10 years of experience in high-volume law firm environments.ExperienceMorgan Bellows LLP October 2010 Present Legal Receptionist Charlotte, NCDubbed the first line of defense for one of Charlottes largest criminal defense law firms .Greet and direct all clients and guests with a warm, professional demeanor.Assist visiting clients with special requests such as copies, directions, faxes, and scheduling appointments.Answer multi-line phones and direct calls throughout the firm.Work with building management to schedule maintenance.Coordinate delivery of mail and correspondence for 40 attorneys.Order necessary office supplies and maintain office inventory.Proofread letters, pleadings, memos, and other law office documents.Legal Helpline Clinic May 2008 October 2010Receptionist Charlotte, NCReceptionist for a public service legal advisory center.Fielded a high volume of incoming calls on a multi-line phone system.Transcribed and relayed phone messages for eight attorneys and twenty support staff members.Managed heavy walk-in traffic and coordinated office visits and meetings.Maintained a courteous and professional demeanor at all times in a high stress envi ronment.Organized and coordinated incoming and outgoing mail and package deliveries.Provided administrative support as needed for attorneys and legal staff.The Law Office of Regina Ginsburg January 2006 May 2008Legal Assistant Charlotte, NCProvided administrative support for an attorney in private practice, plus a legal staff of four.Translated forms and documents for bilingual clients.Filed all legal paperwork.Drafted office correspondence (memos, emails, reminders, and notifications)Processed incoming phone calls and directed them appropriately to staff.SkillsTyping (80 wpm) and data entryFile maintenanceProviding high-quality, confidential client and customer serviceProofreading and editingCommunicating with clients, attorneys, and guestsBilingual writing and speaking (spanish/english)EducationA.S., Business Administration North Carolina College, Charlotte, NC 2010High School Diploma Black Mountain High School Asheville, NC 2005While Linda is a receptionist like the others, her day-to-day is quite different from candace and carls, which is a testament to how diverse the receptionist field can be. If youre specializing in a particular field (legal, medical, business, etc.), its important to make sure that your resume emphasizes the industry-specific needs as well as your general skills. in lindas case, that means emphasizing things like client confidentiality and processing legal records. It also means taking every opportunity to underline her experience in the field, which she does in her brief summary statement/headline and the brief synopsis she gives for each role under experience.I know youve likely heard this from us before, but its so important to make sure that your resume reflects not only you, but the job you want to get. Whenever possible, that means tailoring the bullets and skills for an exact job description. At the very least, it means adapting your resume for the industry to show that you have the necessary and specific skill sets to get the job done.Looking for a job as a receptionist? Look no further TheJobNetwork has you covered. Check out the following links for receptionist listings all over the country, or search for your specific area.Find a job as a receptionistFind a job as a medical receptionistFind a job as a legal receptionistWant more resume samples? 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Tuesday, March 10, 2020

Top 5 Work Mistakes To Avoid In The New Year

Top 5 Work Mistakes To Avoid In The New Year No one is perfect. But from early in your career up through the C suite, you need to avoid these mistakes to ensure upward mobility. So take a hard look at these five blunders, and make a pledge to avoid making these errors in the new year and beyond.1. Being unresponsive.There is a happy medium between being someone who responds to an email within 30 secondshow odd you werent busy doing your workand someone who never seems to respond within a timely period. If it is not urgent, 24 hours is a good goal for a response. Longer is acceptable on the weekends and breaks. You never want to hear someone say, She never answers emails or texts. Soon they will stop asking for your input, and then you are through.A paper from researchers at the University of Southern Californias Viterbi School of Engineering found that the fruchtwein common email response time is two minutes. Half of responders in this study responded in just under an hour. About 90 percent of people who were going to respond did so within a day or two, according to Fast Company.2. Avoiding social contact.You may not want to have everyone gather at your desk for coffee each morning and stop by throughout the day for a gossip break.If you do, you may be seen as the social chairperson and not the talented team member or leader. You may, at times, really need to skip the group outing at lunch to the new BBQ place up the street...but at the saatkorn time, you do not want to stay at your desk every day from the opening bell to lights out without any small talk.In a new study from the Pew Research Center, 87 percent of the respondents say men and women express their feelings differently. That leaves a lot of room for misinterpretation. What you see as industriousness, others may see as a signal of aggressive disdain. So try to occasionally join in the impromptu karaoke battle at the office so everyone considers you a team player.3. Being completely disorganized.Years ago I worked with someone at a large daily newspaper who kept piles of newspapers, papers, files and notes surrounding his desk from the floor to about waist high. This kind of chaos does not inspire confidence in your leadership or organizational abilities. You do not have to use spray cleaner on your work space every night before leaving, but you do want to have a semblance of order.Keep your work area bright and uncluttered to ensure its a productive environment a tidy house is a tidy mind. Everything in our design space is always filed away immaculately at the end of every month, because if theres clutter you cant be productive, Kelly Hoppen of Dragons Den tells The Guardian.4. Bringing drama to work. Yes, I have gone into the bathroom to cry at work, more than a few times at a few different jobs. But you have to separate work and life during work hours. No fighting with your roommate, family, children, significant others or friends on the phone, by text or in any form that is visible during work hours. Unless there is a serious problem that your manager or team needs to knowyou are being stalked, harassed or fear for your safety in some waykeep it calm. There is no Take Your Drama To Work Day for a reason.5. Not learning from your mistakes.Maybe its a tad redundant to include a mistake about making mistakes, but you have to honestly look at your own track record to see how to avoid similar bumps that you have created or contributed to along your career path. Know Your History is No. 1 of the 9 Leadership Power Tools for a reason. Be honest with yourself and you can create the future of your choice, says Gloria Feldt, co-founder and president of Take The Lead.You know, of course, not to do anything illegal or immoral at work, because those are mistakes that will get you fired or worse. Just avoid these missteps so your climb up the ladder goes as smoothly as possible.--Michele Weldon is an author, journalist and editorial director of Take The Lead. Her m ost recent book is Escape Points A Memoir.

Thursday, March 5, 2020

The Idiots Guide to Personal Assistant Resume Revealed

The Idiots Guide to Personal Assistant Resume Revealed The discipline of personal assistants and secretarial positions are rather competitive so it is essential that you provide all qualifications which are linked to the position accessible, all types of education whether its an associate degree or a bachelors, and all several kinds of earlier work experience in the area. Below you will discover the top skills needed to fulfill an administrative position. Irrespective of your employment preference, you will need to prepare a strong resume to find the job that you desire. Fitness and individual trainers require certification for a minimum, and lots of them have bachelors degrees in fitness-related fields, even though a degree isnt a firm requirement. The Death of Personal Assistant Resume Our resume builder makes it simple to create a well-written resume in a couple of minutes. The content of your resume have to be relevant to the job which you are applying for. There are just two forms of resumes. Your resume should always fit your personal work history and the demands of the job for which youre applying. When you determine the skills you need to concentrate on, do a bit of research and see whether they line up with job requirements listed for the positions youre seeking. Resumes are some of the the most critical tools to aid you in finding that occupation. If you wish to get hired as a personal assistant, youre require experience, very good references, and a good, professional resume. If you are thinking about hiring a personal assistant, you ought to know the qualities to seek. A personal assistant enables the manager to work effectively by managing administrative and secretarial duties. As an example, not every personal assistant is prepared to clean out a basement or take your children to school. Heres What I Know About Personal Assistant Resume The Career Objective is intended to provide the hiring manager a reason to carry on reading you r resume. To find out more on what it requires to be a Personal Assistant, have a look at our complete Personal Assistant Job Description. The FabJob Guide to Become a Celebrity Personal Assistant contains a number of the very best business advice you might get from different sources, plus a whole lot more. Hiring managers will surely be impressed with somebody who isnt just there to do the recommended duties and not anything more. Celebrity assistants get to go through the lives of the wealthy and famous. Always, your work is to create your managers job simpler and simpler, and that might call for a lot of behind-the-scenes problem-solving. Clearly you should have done a better than average job in their opinion.

Wednesday, January 1, 2020

The 10 best (and worst) states for unemployment

The 10 best (and worst) states for unemploymentThe 10 best (and worst) states for unemploymentBeing unemployed is hard enough with the stress and the constant waiting around for people to get back to you and also the fear that you will never have an income again. But unemployment can actually be way worse depending on what state, and we dont mean emotional, you live in.GOBankingRates ran a studyto determine which states are the best - and the worst - to be unemployed. The analysis was based primarily on employment growth of the civilian labor force from April 2017 to April 2018 the percentage of the labor force that is unemployed and the maximum amount of weeks of unemployment insurance available by state. Here are the findings.The 10 best states to be unemployed in1) Colorado2) Utah3) Massachusetts4) Idaho5) Tennessee6) Minnesota7) Vermont8) Wisconsin9) Texas10) New HampshireAll of these states made the cut because on average they saw employment grow between 2017 and 2018 by 1.66% . Colorado took the top spotbecause it had the highest growth (3.14%) and tied for the fourth lowest unemployment rate at 2.9%.Massachusetts also ranked high because it offers unemployment insurance for an astoundingly long 30-week period (Colorado offers 26 weeks as does Utah.)As for the worst places to be unemployed The 10 worst states to be unemployed in50) Missouri49) Alaska48) North Carolina47) Kansas46) Florida45) Connecticut44) Pennsylvania43) Arkansas42) Michigan41) GeorgiaAll of these states saw a decline in employment growth. Missouri had the least amount of growth (-0.38% and Alaska was 0.02%) and also only offers unemployment insurance for 13 weeks.

Saturday, December 28, 2019

Proofreading Tips for cover letter

Proofreading Tips for cover letterProofreading Tips for cover letterThe smallest error in your cover letter or resume can prevent you from getting selected for your dream job. When there are hundreds of applications for a job, employers too can be very picky. Hence, proofreading becomes an essential part. Here are some proofreading tips you can refer to while writing cover letters or resumes.Proofreading Tips You Need To FollowDo notlage trust the spellcheck always. While the spellcheck will show you the obvious errors, it may not show you some of the common mistakes. For example, it cannot tell the difference between Youre and Your.Rather than checking your application just after writing it, take some rest for a little while after writing. Check your application with a fresh mind. It will be easier to spot the mistakes.It is quite difficult to search for all kinds of errors at the same time. So, narrow your editing criteria. Do one proofread for spelling mistakes and another for gra mmatical ones. This might take a lot of your time, but it will ensure your application is error-free.There are times when you are not able to identify your own mistakes. That is why, asking a friend for help will be a better option. Your friend might be able to see the mistakes you are not ableRead MoreCover Letter Checklist

Monday, December 23, 2019

5 ways to stop living paycheck to paycheck

5 ways to stop living paycheck to paycheck5 ways to stop living paycheck to paycheckAccording to a2015 Nielsen study, 25 percent of Americans earning over $150,000 are living paycheck to paycheck. That number increases to roughly one-third for households earning $50,000 to $100,000 and then to half for those making $49,999 and less. To put that into perspective, the average income in America is about $59,000. That means that people who are earning mora than double the average income still feel like they are living paycheck to paycheck.There are a lot of complicated reasons for this. First of all, many people live in large cities. The cost of living in our cities is skyrocketing, especially in places like New York, DC, and San Francisco. These increasing living costs make it difficult even for high-earning folks to have money leftover. Another likely cause for this is lifestyle creep. Lifestyle creep is when, as you earn mora money, you also spend more money. This ultimately means tha t you continue to live paycheck to paycheck, no matter how much you earn.In this article, I will give advice on how you can avoid lifestyle creep in your own life. I will also include anecdotes from members of my free Facebook group, Money Circle, about their own experiences with lifestyle creep. Some people have taken steps to avoid the increase in spending that comes with an increase in income. Some have struggled with controlling their spending, and others have made specific, valuable lifestyle changes.Revisit your budgetDont just assume that since you have more money coming in now that you dont have to manage a budget anymore. This is an easy trap to fall into as you start to earn more. Youre feeling less strapped for cash, so your money starts to flow more easily. But this is actually a great time for you to step back and revisit your budget.You should figure out how much extra money will be coming in once your income increases. From there, calculate your fixed expenses again, and see if there is anything that will change. Figure out if there are areas where you want to increase your investment, like savings or debt repayment.Amber is doing this with her husband Creating a plan is helping my husband and me right now. Hes in the middle of a job transition. Actually acknowledging the pay increase, the desire not to lifestyle creep, and making a set plan for how we will allocate the savings (because some will go to accelerating debt payoff) has done wonders.Automate your savingsAutomation is the key to success when it comes to your money. You take yourself and your emotions out of the situation because your bank is doing the work for you. This makes it much more likely that youll actually save, rather than spend, that extra money. Decide how much you want to be saving each month, and set up direct deposit from your paycheck. If that isnt an option, see if your bank can automatically move money for you every time you get paid. Youll be pleasantly surprised at how quickly your savings grows this wayIncrease your retirement contributionIts important to leverage a raise to increase your retirement contributions. There are a few reasons for that. First of all, you should be increasing the amount youre saving for retirement throughout your life. Second, increasing your retirement contribution will prevent you from spending the extra money thats coming in.There are paycheck calculators out there that will help you figure out exactly what your take-home pay will be if you increase your retirement contribution. You might even improve your take-home pay, because the more you put into your retirement, the less you may end up paying in taxes.Rachel recently did just that I recently received a raise but waited to see exactly how much my take-home pay would be. Then I increased my autopay amount on my loans to be 80% of the raise amount, and I did it before I could get used to having the extra money for spending.Dont automatically increase your fixe d expensesSometimes, as people start to earn more, they start to upgrade their lives, which usually means increasing their expenses. This could look like a bigger house, a more expensive car, more luxurious cable plans, etc. These are definitely not always a bad thing, which Ill get into more later, but it can keep you in the paycheck-to-paycheck lifestyle.So its important to take this moment to figure out where you truly want or need to upgrade, and where you probably can continue to skimp. Be mindful of where youre increasing your fixed expenses and make sure you can afford it comfortably.Keep an eye on your daily spendingWhen your income increases, it can feel like you have more freedom. This makes it feel like you can spend more freely, without having to think about it. And isnt that the dream? Being able to go about your life, spending money on what you want, without having to worry about it? I totally understand the impulse, but if you increase your spending without being mind ful, youll find yourself without the additional money you thought you had.Give yourself a new budget to abide by and make sure you track it. Schedule time at least once or twice a week to review your spending so that you know youre not going over budget. Its okay to give yourself a little bit more spending money, as long as youre still living within your means.But, dont forget to take care of yourself, tooAs I said above, its important to avoid overspending, but you should make sure to spend money on your happiness too. There are ways to mindfully improve your quality of life as you earn more money. Strictly avoiding income creep can feel too restrictive and end up hurting you in the long run. For example, Natalie told me Maybe being so anti-lifestyle creep has genuinely stopped me from spending money that I have on things that make me happy.So as you start to earn more money, get clear on the upgrades that you desire most. What are the things that you had never been able to do befo re because you could afford it? For some people, like Allison, its moving into a better, but more expensive, living situation Sanity is worth it for me. Im about to go from a $700 a month group house that I run to a one bedroom near work thatll probably cost me $1,700 a month, plus more for parking and a dog. It makes me ill to think about all the other great things I could do with that money, but I need a break from being annoyed in my own home. Worth it. And if its not, I can do the roommate thing again after a year of heavenly peace and quiet.What will you invest in as you start to earn more, and how will you maintain some control over your spending?Thisarticlewas originally posted on MaggieGermano.com.MaggieGermanois a feminist and financial coach for women. She helps women improve their relationship with money so they can take control of their financial future. She does this through one-on-one financial coaching, workshops, writing, and speaking engagements. She also foundedMon ey Circle, which is a safe space for women to talk about money without feeling judged. Its a way to create community and openness around personal finance. Passionate about many issues affecting women,Maggieis a member of theWomens Information Networkand was trained as a salary negotiation facilitator byAAUW.

Wednesday, December 18, 2019

How to Find a Government Internship

How to Find a Government InternshipHow to Find a Government InternshipFor those who are looking to do a government internship, there are many programs available online. Many of the government internships listed are paid or at least offer some form of benefit or stipend. Government internships are available at the local, state, and federal level. For local government internships, many congressional hometown and DC offices seek interns to work alongside the regular staff. For state internships, its a good idea to check out internship opportunities in the capital city of your state. At the federal level, there are many chances to get internships in Washington DC where they offer a vast variety of opportunities for students. Internships are a great way to find out about whats going on behind the scenes in government offices and agencies throughout the country. Getting exposure to whats actually happening rather than what is portrayed in the media can be an eye-opening experience for inte rns. Completing an internship in government is a great way to prepare for getting a full-time job. While doing an internship its important for interns to let their supervisor know that theyd be interested in applying for any full-time job openings that come available. From an interns perspective, one of the most important things to remember is how to make yourself a productive member of the team and to make sure that you go above and beyond whats required so as to make yourself indispensable on the job. Networking is also a very important key to getting a job with the government. Its often not about what you know but who you know that makes the difference between getting hired or not. As an intern, you may have a mentor that can open doors for you if you prove yourself over the course of your internship. A good mentor will make recommendations on what to do and who to contact when seeking opportunities for a full-time job. Reaching out to people already working in the field can ofte n offer insight as to some of the next steps you should be taking. Working for the government offers so many opportunities that there is no limit to what you can learn working as an intern. In plus-rechnen to all of the opportunities that are considered typical job possibilities, there are also chances to gain employment in government offices that deal with the environment, education, medicine, or even the military where endless internship opportunities are available. Positions are available for students seeking a chance to work as engineers, researchers, teachers in addition to the more customary government internships/jobs such as students involved in political science and pre-law courses. Students who are interested in finding internship experiences with the government should consider the following programs Student Temporary Employment Program (STEP) The Student Temporary Employment Program is a short-term opportunity for eligible students interested in working for federal ag encies in a variety of areas that may or may not be related to their academic studies. Student Career Experience Program (SCEP) SCEP offers the possibility of longer experiences that are related to a students academic field of study. Upon completion of a SCEP experience, students may be eligible for permanent employment. The Presidential Management Fellows Program The Presidential Management Fellows Program is considered the Federal Governments premier leadership development program available for advanced degree candidates. This is a centralized program that includes a yearly application cycle. Pathways Programs The Way Forward On December 27, 2010, President Obama signed Executive bestellung 13562, for Recruiting and Hiring Students and Recent Graduates. These new programs will not be operational until final regulations are implemented sometime in 2012. Until the new regulations are implemented, agencies may continue using the STEP, SCEP, and PMF programs. Entry Leve l Employment upon Graduation New graduates seeking entry-level full-time jobs after graduating from college should check out usajobs.gov. Most positions within the Federal government use the General Schedule (GS) for pay. Applicants can target a job search to the GS levels that are typically considered entry level for Federal employment. For example, individuals with an Associates degree or equivalent will generally be considered at the GS-4, with a Bachelors degree at the Grade 5 (GS-7 with superior academic achievement), with a Masters degree at the GS-9, and a Ph.D. at the GS-11.